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- Six Sigma and Lean Overview
- Six Sigma
- Introduction to Six Sigma
- Six Sigma: Measuring Quality
- Process Sigma and Defects Per Million Opportunities (DPMO)
- DPMO and Process Sigma (Sigma Level): Scenario
- Six Sigma Level of Quality in Health Care
- Roles and Responsibilities in a Six Sigma Team
- Team Dynamics
- Which of the following terms is used to identify an individual who has enough Six Sigma training to participate on a performance improvement team or l...
Level of instruction: Intermediate
Intended Audience: Medical laboratory scientists, medical technicians, and pathologists. This course is also appropriate for medical laboratory science students and pathology residents.
Author information: Michael Yu, MBA, MLS(ASCP) is the area lab manager at Kaiser Permanente, Panorama City Hospital, California. He holds a BS degree in clinical lab science from George Washington University and an MBA in healthcare administration from Loma Linda University. He completed his MLT training at the Naval School of Health Sciences in San Diego. Prior to joining Kaiser Permanente, he was the phlebotomy and chemistry supervisor at Hollywood Presbyterian Medical Center. At that time, he was also a lecturer at the UCLA School of Medicine, Center for Prehospital Care. Michael completed his Six Sigma Greenbelt training from UCSD and is certified by the American Society for Quality (ASQ) as a Six Sigma Greenbelt (SSGB).
Reviewer information: Louie Farnacio, MBA, MSQA, CLS, MT(ASCP)DLM, CQA(ASQ)CSSBB is the Regional Operations Director at SCPMG Regional Reference Laboratories.
Course description: This course describes the basic principles of Lean and Six Sigma, providing an overview and introduction to these useful quality improvement methods, including various tools and procedures that are part of the Lean and Six Sigma systems.