Identification, continued

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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

Learn more about The Basics of Non-Conforming Event Management for Clinical Laboratory Services (online CE course)
Identification, continued

When an NCE is identified, it should be documented/reported. All members of the laboratory team should know the basic process of reporting an incident. The information for a suspected incident can come from outside the laboratory to any frontline staff member. This can be accomplished via a paper form or an electronic database reporting screen, either of which should be accessible to everyone on the team. Critical pieces of information to be reported include the following:

  • Date and time of occurrence
  • Date and time of discovery of the occurrence
  • Source of information (internal/external)
  • Description of the occurrence
  • Remedial action taken, if any
Laboratory management should support an environment where reporting NCEs is non-punitive, open, and honest. Staff members should be trained to recognize significant NCEs and feel comfortable reporting them to management, especially in the interest of patient safety.