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Evaluating Workplace Violence Programs

For a violence safety training program to be effective, an evaluation of the program must be performed on a set schedule or after an incident has occurred. Management should share the findings of the evaluation with the employees, retrain them on any changes made to the program, and document that employees are aware of and trained in the changes.
OSHA recommends the following processes to be included in an evaluation program:
  • Establishing a uniform violence reporting system and regular review of reports
  • Reviewing reports and minutes from staff meetings on safety and security issues
  • Analyzing trends and rates in illnesses, injuries or fatalities caused by violence relative to initial or “baseline” rates
  • Measuring improvement based on lowering the frequency and severity of workplace violence
  • Keeping up-to-date records of administrative and work practice changes to prevent workplace violence to evaluate how well they work
  • Surveying workers before and after making job or worksite changes or installing security measures or new systems to determine their effectiveness
  • Tracking recommendations through to completion
  • Keeping abreast of new strategies available to prevent and respond to violence in the healthcare and social service fields as they develop
  • Surveying workers periodically to learn if they experience hostile situations in performing their jobs
  • Complying with OSHA and state requirements for recording and reporting injuries, illnesses, and fatalities
  • Requesting periodic law enforcement or outside consultant review of the worksite for recommendations on improving worker safety.