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The page below is a sample from the LabCE course Basics of Lean and Six Sigma for the Laboratory. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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"Define Phase" Tools: Supplier, Inputs, Process, Outputs, and Customers (SIPOC) Diagram

The SIPOC diagram is used in Six Sigma to help identify the key elements in a process: supplier, inputs, outputs and customer. This will provide the team with an overview of the boundaries of the project. Here is an example of SIPOC from collection to result: