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The page below is a sample from the LabCE course Basics of Lean and Six Sigma for the Laboratory. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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"Define Phase" Tools: Quality Function Deployment

Quality function deployment (QFD) helps the team to focus on characteristics of a quality process in order to address customer needs. The table below demonstrates how each large quality component is broken down into smaller sub-components that need to be addressed in order to meet customer expectations.