Productivity in the diagnostic laboratory is dependent on people and the environment. Critical to high productivity is hiring the right people for specific tasks, providing a culture for them to succeed, and giving them modern tools to work with. This requires a management style that assures adequate staff numbers and inclusiveness in setting up processes for the tasks to be done. In addition to developing culture, the physical layout cannot be ignored. Adequate space, good workflow management, and positive feedback on well-done jobs are essential.
No matter how good the culture, environment, and workflow arrangement are, setting up benchmarks, identifying problems, and finding solutions when glitches occur is essential. Remember that the process is continuous; solutions to potential issues may be generated before a real problem or error occurs. Several tools are available to identify the issues and develop solutions, including but not limited to fishbone analysis. In closing, create a helpful toolbox and practice using the tools for a more productive laboratory workplace.
