Courier Policies and Procedures

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The page below is a sample from the LabCE course Medical Courier Safety. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Courier Policies and Procedures

Every organization has administrative policies, procedures, and job aids that you must understand and follow at all times. These administrative policies are constructed to ensure that operations run smoothly and efficiently and that all employees and patients are treated safely and equally. They also exist to help organizations comply with the Department of Transportation (DOT) regulations which are designed to maintain specimen integrity and keep the shipment safe and secure, as well as laboratory governmental and regulatory agencies such as CAP (College of American Pathologists), CLIA (Clinical Laboratory Improvement Act), and hospital regulatory agencies such as Joint Commission (previously JCAHO).
Note: Always refer to your specific organization's POLICIES and PROCEDURES for detailed information.
*Be sure to review all courier-related policies and procedures as part of the orientation to the role.
Some of these other items in a Laboratory Administrative Policy or Procedure Manual may include information regarding:
  • Mission statement of the laboratory or facility
  • Procedures for non-associates in the workplace, including children and other
  • New employee training
  • Release of facility news and patient information
  • Corrective action
  • Dress Code
  • Ergonomics and Back Safety
  • Work schedule (including vacation and sick time)
  • Grievance
  • Harassment
  • Hospital/campus smoking
  • Substance abuse