The laboratory should not offer or provide free testing to any individual in a position to make or control referrals for laboratory services:
- The laboratory may write off charges only when laboratory errors in billing or testing occur.
- Sales and marketing personnel cannot offer free testing unless the CO approves.
- The CO must approve free testing for indigent patients.
- Sales and marketing personnel cannot offer or give anything of value to a customer or potential customer beyond the usual promotional items.
- If a client solicits special consideration, it should be reported to the sales manager or CO.
