Billing department employees are responsible for following all policies and procedures related to claim submission to reduce erroneous billings. When communicating with physician's office personnel and patients, billing department employees must be clear and accurate.
- Never guess the answer to a question; ask if you are unsure.
- Do not speculate or express personal opinions.
When requesting diagnosis information from the physician's office staff, be careful not to lead them to give a billable code. The code must come from the patient's medical record.
Billing department employees must accurately state laboratory policies and procedures or forward the call to a supervisor to avoid misstatements and misunderstandings.
