Every Laboratory Role Communicates, From Phlebotomists to Pathologists

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The page below is a sample from the LabCE course Communication Basics for Laboratory Leaders. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

Learn more about Communication Basics for Laboratory Leaders (online CE course)
Every Laboratory Role Communicates, From Phlebotomists to Pathologists

Take a moment to consider why communication is important for your work area.
  • Are you a manager or supervisor who employees rely on to communicate department goals?
  • Are you a technologist who regularly communicates with nurses and providers?
  • Are you a phlebotomist who regularly communicates with patients to ease their anxiety over blood draws?
  • Do you work in a call center in which you are regularly reporting critical results?
Communication plays an important role within the laboratory setting on a daily basis. Effective communication is vital to patient safety, customer service, and employee well-being and satisfaction.
Effective communication is an important leadership skill. It is important for laboratory staff in all roles to develop their communication skills and work towards becoming an effective communicator.