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- Patient-Centered Care
- Effective Communication
- Sample Integrity
- How might patient harm result from each of these problems related to phlebotomy services? Consider your answer and then click on the defined problem t...
- Patient Age Considerations
- Patients with Special Needs
- Communication and Interaction with Patients
- Language Barriers
- Cultural Diversity and the Phlebotomist
- Adverse Reactions During Phlebotomy
- Special Collections for laboratory Tests
- Glucose Tolerance Testing
- Screening for Diabetes Mellitus and Gestational Diabetes
- Standard and Post Prandial Glucose Tolerance Testing
- Test for Gestational Diabetes
- Case Study Three
- Case Study Three: Discussion
- Therapeutic Drug Monitoring
- Therapeutic Drug Monitoring
- Peaks and Troughs
- Collection and Communication
- To assess drug concentrations during the trough phase, blood should be drawn about one hour after the administration of an oral dose of the drug.
- Blood Cultures
- Collections that require special collection tubes
- Special Tests May Mean Special Collections
- Detours from the Routine Trail
- Procedure for Using a Winged Blood Collection Device to Collect a Specimen for Coagulation Tests
- Collection from a Vascular Access Device (VAD)
- Intravenous Line
- Become and Remain a Competent Professional
Level of instruction: Basic
Intended audience: This program is designed as an educational and training tool for laboratory personnel, phlebotomists, and other healthcare personnel who perform blood collections. This course is also appropriate for clinical laboratory science and phlebotomy students.
Mary Ertl Dettmann, MA, CLS, MT(ASCP) is the education supervisor for Wheaton Franciscan Laboratory in Wauwatosa, Wisconsin. She holds a Master of Arts degree in Health Care Administration from Central Michigan University. She has created several interactive, adult-learning courses in laboratory-related subjects including phlebotomy.
Beth Kratzer, CLS, MT(ASCP) is a Clinical Trainer in the Education Department at Wheaton Franciscan Laboratories in Wauwatosa Wisconsin. She earned her Bachelor’s degree from the University of Wisconsin Eau-Claire in 1981 and obtained a Certificate of Professional Training from the University of Wisconsin-Milwaukee in 2004. In addition to many years of technical experience in the hospital environment, Beth has been involved in the creation, implementation and facilitation of educational and training programs for healthcare associates since 2001.
Reviewer Information: Carol Becker, MS, MLS(ASCP)CM is a retired Program Director for the Clinical Laboratory Science program and Histology program at OSF St. Francis Medical Center located in Peoria, Illinois. Carol received her Master's degree at the University of St. Francis in Joliet, Illinois and her Bachelor's degree in Medical Laboratory Science from the University of Illinois in Champaign, IL.