Quality Management System (Online CE Course)

(based on 708 customer ratings)

Author: Sheryl A. Whitlock, MA.Ed, MT(ASCP)BB
Reviewers: Kevin F. Foley, PhD, DABCC, MT, SC

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Quality is vital to all laboratory operations. This course describes how an organization must establish a structured system to provide guidance and requirements for maintaining quality in the entire laboratory operation. The course is applicable to all employees. It describes how a quality management system specifies roles, responsibilities, activities, actions, and documentation systems for maintaining a quality operation within the laboratory.

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Continuing Education Credits

P.A.C.E.® Contact Hours (acceptable for AMT, ASCP, and state recertification): 1 hour(s)
Approved through 1/31/2025
Florida Board of Clinical Laboratory Personnel Credit Hours - Supervision/Administration, Quality Control/Quality Assurance, and Safety: 1 hour(s)
Approved through 1/31/2025

Objectives

  • Differentiate quality assessment and quality control
  • Outline the components of a quality management system inclusive of the quality assessment plan
  • Describe the staff involvement in the implementation and on-going participation in the quality management system.
  • Define and differentiate QMS and QSE

Customer Ratings

(based on 708 customer ratings)

Course Outline

Click on the links below to preview selected pages from this course.
  • Quality Management System (QMS)
      • Quality Management System (QMS) Overview
      • Definitions
      • The Quality System Essentials (QSE)
      • Path of Workflow
      • Staff Knowledge and Participation
      • The quality manager is writing a new quality procedure to comply with changes in the accreditation agency's requirements. The agency requires that the...
      • A new laboratory manager is revising the Quality Management Program. He is working to divide the workload among appropriate laboratory staff. Which of...
      • Match the Quality Essential with the appropriate descriptor.
      • The laboratory manager and supervisors are charged with involving all staff members in the QMS. Which of the following is a true statement regarding s...
  • Quality Assessment and Quality Control
      • Differentiation of Quality Assessment and Quality Control
      • The laboratory management is revising the quality assessment program. Quality controls for all test systems are in place and compliant with the accred...
      • Quality control is performed with each run of patient testing in the clinical chemistry department. A new technologist completing orientation asks the...
  • Documenting the Quality Management System
      • Documentation of the Quality Management System
      • The laboratory manager is reviewing quality documentation in preparation for a compliance survey. The compliance organization checklist asks for a doc...
      • The quality management system of the laboratory is outlined in the Quality Manual. Which of the following personnel should have access to this manual?
      • Compiling a Quality Manual
      • The quality manual for the laboratory is being reviewed by the laboratory director for an upcoming compliance survey. The director is discarding all o...
      • A laboratory director for a new laboratory is reading compliance requirements mandated by the accreditation organization. The accreditation agency req...
      • Quality Assessment Plan
      • The quality assessment plan for any laboratory is comprehensive. Which of the following statements is true related to the plan?
      • The laboratory's quality assessment plan is reviewed by all employees. Which of the following phases of testing must be incorporated into this plan wh...
      • Quality Assessment Reviews
      • The laboratory managers are working to revise the standing quality assessment plan due to a deficiency in a recent survey. Which of the following aspe...
      • Some qualification documentation is missing for several new employees' personnel files. Which of the following represents the next appropriate step?
  • Regulatory Agencies and Quality Assessment
  • References
      • References

Additional Information

Level of Instruction: Intermediate
Intended Audience: Medical laboratory scientists, medical technologists, and technicians. This course is also appropriate for medical laboratory science students and laboratory professionals who create educationa units. 
Course Description: Quality is vital to all laboratory operations. This course describes how an organization must establish a structured system to provide guidance and requirements for maintaining quality in the entire laboratory operation. The course is applicable to all employees. It describes how a quality management system specifies roles, responsibilities, activities, actions, and documentation systems for maintaining a quality operation within the laboratory.
Author Information: Sheryl A. Whitlock, MA.Ed, MT(ASCP)BB is the owner of ARK Laboratory Consulting, LLC. Sheryl served as the laboratory coordinator for the Student Health Services Laboratory at the University of Delaware for 15 years. Sheryl received her Master’s degree in Education from Arcadia University in Glenside, Pennsylvania. She has more than 35 years of experience in laboratory science and has written and published textbooks and laboratory manuals as well as having contributed to numerous online and print articles in the field of laboratory medicine.
Reviewer Information: Kevin F. Foley, PhD, DABCC, MT, SC is the director of clinical pathology for the Kaiser Permanente Northwest region. He also teaches clinical chemistry at Oregon Health Sciences University. Dr. Foley earned his PhD in clinical pharmacology and toxicology at East Carolina School of Medicine in North Carolina. He received a PhD in clinical pharmacology and toxicology from Brody School of Medicine, Greenville, NC. He has been working in laboratory medicine for over 15 years, starting his career as a medical technologist. 

How to Subscribe
MLS & MLT Comprehensive CE Package
Includes 180 CE courses, most popular
$109Add to cart
Pick Your Courses
Up to 8 CE hours
$55Add to cart
Individual course$25Add to cart
Need multiple seats for your university or lab? Get a quote
Path of Workflow


Quality System