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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Verification: Evidence

Let's revisit the case of the customer who received only 450 lab coats of the 500 they ordered.
A corrective action plan was implemented to prevent recurrence of such a problem, which now must be verified.
Types of evidence to collect:
  • Procedure document - Review the procedure to see if revisions were made.
  • Service records - Review ten random orders and their corresponding packing slips from last week to see if there are any discrepancies.
  • Customer feedback - Contact those customers who had complaints of short orders to see if they have noted any improvements.
  • Employees - Interview random employees to see if they understand the changes made to the process.
  • Training records - Review the records of the interviewed employees to see if the revised procedures were communicated to them.