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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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A nurse calls from the floor to state that he does not believe the laboratory report on his patient is accurate. The medical laboratory scientist (MLS) investigates. The findings indicate the wrong result was reported.
Which statement best describes a corrective action process applied to this problem?

Please select the single best answer