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Scenario: The Underperforming Employee

One of your employees, James, has developed some bad habits. He’s been late to work on several occasions, and he’s been checking his phone when he should have been paying attention to his patients. You call him into your office to address these issues. “You just don’t like me. Jordan’s been late more than I have, but you don’t yell at him, because he’s black.”

What’s your response?