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The page below is a sample from the LabCE course Medical Error Prevention: Patient Safety. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Management of Non-Conforming Events (NCEs)

While different laboratories will approach NCEs using different tools, there are some basic steps of the process that should be common to all of them:
  1. Identification
  2. Investigation
  3. Analysis
  4. Implementation of action
  5. Verification of effectiveness
  6. Communication/Dissemination
  7. Management review
  8. Documentation