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The page below is a sample from the LabCE course Medical Courier Safety. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Five-Star Customer Service

Great customer service can set your organization apart from your competitors. As a courier, you must meet or exceed the expectations not only of the organization, but of your clients as well. To demonstrate great customer service, you need to:
  • Have a positive attitude every day.
  • Smile and shake hands when appropriate.
  • Answer the client’s questions. If you do not have the answer, explain that you will get it and always follow through to make sure the client is satisfied.
  • Report any problems to your supervisor immediately by phone or as soon as you return from your route.
  • Organize your route and deliveries for efficiency.
  • Never promise what you cannot deliver.
Remember, as a courier, you are on the front lines of customer service. You represent both the courier service organization and the associated healthcare organization. It's a big responsibility, and it should be approached professionally at all times.