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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Summary

Whatever reporting method is chosen, the goals of an NCE Management program should be to adequately capture NCE information, keep the progress of improvement projects on track, and yield informative data for the assessment of corrective and preventive actions.
As an essential element of a QMS, your NCE Management program needs to be well-constructed, communicated to all laboratory staff, and continually assessed for effectiveness, so that your laboratory can meet or exceed quality objectives.