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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Implementation, continued

The action plan should list any document changes, process changes, employee training required, and what will be monitored or controlled to prevent the problem from recurring. It should also list the person(s) responsible for completing each task. Explain the expected outcome.
Collect and retain documentation that the implementation plan was conducted.