Billing department employees must ensure that complete records and documentation exist for all billing transactions.
- Not documented means not done.
- All communication, either written or verbal, with government, Carrier, or Fiscal Intermediary representatives must be documented.
- Employees should report instances where records are missing, incomplete, or improperly filed, to ensure that corrective action is taken.
- Billing department employees are responsible for following all policies and procedures related to the submission of claims to reduce erroneous billings.