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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Management of Non-Conforming Events

While different laboratories will approach their CAPA policies and procedures in different formats, there are some basic steps of the process that should be common to all of them:
  1. Identification
  2. Investigation
  3. Analysis
  4. Implementation of action
  5. Verification of effectiveness
  6. Communication/Dissemination
  7. Management review
  8. Documentation