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The page below is a sample from the LabCE course The Basics of Non-Conforming Event Management for Clinical Laboratory Services. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Root Cause

The root cause of an NCE is the underlying reason the problem occurred. Investigation into an NCE is intended to uncover the root cause rather than solving the immediate problem with a workaround. Once the root cause is identified, a corrective action can be formulated, implemented, and verified to prevent recurrence. Without the root cause identification, only the symptoms of the problem will be addressed and it is likely that the problem will recur.