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The page below is a sample from the LabCE course . Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Scenario: Does He "Sound Right"?

Your facility provides high-quality cosmetic & reconstructive procedures to a select clientele. Most of your customers are "upper-crust", wealthy, and aristocratic. Your boss has asked for your help to hire a new receptionist who will interact with this clientele. “Just get me somebody who speaks correctly,” she says. “Nobody who’s going to ‘ax’ me questions. Nobody that sounds like they’re from the streets. Our clients expect refinement.”

What would you do?