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Scenario Seven
You work in patient scheduling. One of the quality initiatives for your department is improvement in wait time from request for appointment to time the appointment occurs. The supervisor wants to make these statistics look favorable, as an improvement will most likely result in a salary increase for the supervisor. However, the improvement so far has been minimal. Therefore, the supervisor instructs you to make sure the time of request, no matter when it occurs, appears in the record as being within two weeks of the appointment or less. What is your obligation in this case?

Please select the single best answer