Employee training should focus on the facility's needs, following current policies and procedures. Training should include hands-on de-escalation and self-defense techniques. Below is a list of possible topics suggested by OSHA for healthcare and social service workers:
- The workplace violence prevention policy
- Risk factors that cause or contribute to assaults
- Policies and procedures for documenting patients’ or clients’ change in behavior
- The location, operation, and coverage of safety devices such as alarm systems, along with the required maintenance schedules and procedures
- Early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults
- Ways to recognize, prevent or diffuse volatile situations or aggressive behavior, manage anger and appropriately use medications
- Ways to deal with hostile people other than patients and clients, such as relatives and visitors
- Proper use of safe rooms—areas where staff can find shelter from a violent incident
- A standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures
- Self-defense procedures where appropriate
- Progressive behavior control methods and when and how to apply restraints properly and safety when necessary
- Ways to protect oneself and coworkers, including use of the “buddy system“
- Policies and procedures for reporting and recordkeeping
- Policies and procedures for obtaining medical care, trauma-informed care, counseling, workers‘ compensation or legal assistance after a violent episode or injury.