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The page below is a sample from the LabCE course Workplace Violence for Healthcare Employees. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Topics for Employee Training

Employee training should focus on the facility's needs, following current policies and procedures. Training should include hands-on deescalation and self-defense techniques. Below is a list of possible topics suggested by OSHA for healthcare and social service workers:
  • The workplace violence prevention policy
  • Risk factors that cause or contribute to assaults
  • Policies and procedures for documenting patients’ or clients’ change in behavior
  • The location, operation, and coverage of safety devices such as alarm systems, along with the required maintenance schedules and procedures
  • Early recognition of escalating behavior or recognition of warning signs or situations that may lead to assaults
  • Ways to recognize, prevent or diffuse volatile situations or aggressive behavior, manage anger and appropriately use medications
  • Ways to deal with hostile people other than patients and clients, such as relatives and visitors
  • Proper use of safe rooms—areas where staff can find shelter from a violent incident
  • A standard response action plan for violent situations, including the availability of assistance, response to alarm systems and communication procedures
  • Self-defense procedures where appropriate
  • Progressive behavior control methods and when and how to apply restraints properly and safety when necessary
  • Ways to protect oneself and coworkers, including use of the “buddy system“
  • Policies and procedures for reporting and recordkeeping
  • Policies and procedures for obtaining medical care, trauma-informed care, counseling, workers‘ compensation or legal assistance after a violent episode or injury.