When management or human resources investigates a potential harassment or discrimination claim, there are protocols that must be followed. Although each healthcare facility may have slightly different procedures, the following guidelines should be included in order to conduct an effective investigation:
- Following company policies/procedures
- Engaging a qualified, impartial investigator
- Remaining objective
- Be prompt and thorough
- Obtaining details that allow the company/investigator to draw reasonable conclusions, including but not limited to:
- Frequency
- Duration
- Nature of incidents
- Exploring relationship(s) between the parties
- Thoroughly documenting all gathered information
- Maintaining confidentiality to the extent possible
- Communicating results and conclusions to the complainant and alleged harasser
