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Step 5: Implementation

Once you have endorsements and the needed support to carry out your proposed change, the next step is implementation. Key in any new or revised process is to ensure that staff are aware of the coming change and understand not only the details, but also the rationale for the change. Communication to all staff levels is essential. Phlebotomists, clinicians, technologists, and even patients may need to be educated about the new process.
It is expected that some resistance will be encountered whenever there is a significant change. Be aware that the amount of resistance is usually directly proportional to the lack of communication, so be sure to communicate early and effectively.