Clinical laboratory test information is only as good as the sample collected. Providing education regarding the hows and whys of the process is respectful to the patient; it will improve sample integrity and may prevent medical errors. To enhance the patient-centered test process, allow time
- For patients to ask questions
- To share information that is important to the sample collection process
- To describe post-venipuncture self-care information.
This will enhance the patient-centered focus of clinical laboratory services.