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Clinical Laboratory Services and Patient-Centered Care

Associating clinical laboratory services with patient-centered care may seem difficult because laboratory workers usually do not interact with patients. However, the first step to improving this aspect of health care quality is to shift the focus from specimens to patients. Medical laboratory professionals tend to examine their services with respect to the number of samples and billable tests.

New methods of service evaluation need to be developed based on patients served by clinical laboratory services rather than samples taken and tests performed.