The page below is a sample from the LabCE course Medical Error Prevention: Patient Safety. Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Patient-Centered Care and Timeliness

These actions are examples of patient-centered care:

  • Coordinating the services patients receive
  • Communicating in a manner that patients understand
  • Alleviating anxiety
  • Reducing patients' pain
  • Involving patients' family members in decision making if they have the role of caregivers

Timeliness is critical throughout the entire health care delivery process, beginning with time waiting 'on hold' to make an appointment, time waiting for an appointment, to time waiting to receive results of diagnostic tests and procedures.