These actions are examples of patient-centered care:
- Coordinating the services patients receive
- Communicating in a manner that patients understand
- Alleviating anxiety
- Reducing patients' pain
- Involving patients' family members in decision making if they have the role of caregivers
Timeliness is critical throughout the entire health care delivery process, beginning with time waiting 'on hold' to make an appointment, time waiting for an appointment, to time waiting to receive results of diagnostic tests and procedures.