Management of Nonconforming Laboratory Events; Approved Guidelines,GP32-A, Vol. 27 No. 27, Clinical and Laboratory Standards Institute, 2007
Patient Safety and the "Just Culture": A Primer for Health Care Executives; David Marx, J. D., 2001
Ketola, Jeanne and Roberts, Kathy, Correct! Prevent! Improve!, Driving Improvement through Problems Solving and Corrective and Preventive Action, ASQ Quality Press 2003
Rosen, James, "Unsafe Acts", 1997, National Health Systems, National Patient Safety Agency (NPSA) website.
St Luke's Magic Valley Medical Center - The Just Culture Process
CAP Laboratory Accreditation Program 2007 revision
COLA LabFacts 71 - Incident Management: Developing a Plan, 5/2003
Standards for Blood Banks and Transfusion Services, 25th Edition, AABB, Bethesda, MD 2008.
Veteran's Health Administration National Center for Patient Safety web site www.va.gov/ncps/
