1. Document the Event
- Patient Complaint form intitiated and the event recorded in the Patient Complaint Log.
2. Investigate
Classification - Patient Complaint
Severity/Probability - Level 1 (Minor/Occasional)
3. Root Cause Analysis - Not Required
4/5. Action Plan - Not applicable
6. Evaluate Effectiveness - Not applicable
Data should be monitored for these complaint situations. Annual analysis should be conducted to determine the top 2-3 complaint types. Consideration should be given to perform a root cause analysis for the aggregate information of the top complaint types. An Action Plan would be developed based on the assessment of the aggregate data.
