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The page below is a sample from the LabCE course Patient Safety: Event Management in the Clinical Laboratory (by ASCLS). Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Error Follow-up in a Just Culture

Performing error follow-up in a Just Culture should always include:

  • A critical analysis that takes into consideration the complexity of situations
  • Determination of factors in play that "allowed" or even "encouraged" the error
  • Constructive feedback
  • Fair-minded treatment

When errors involve system issues:

  • "Retraining" will accomplish little or nothing
  • Not many mistakes really stem from a lack of training or education