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The page below is a sample from the LabCE course Competency Assessment for Point-of-Care Testing (POCT). Access the complete course and earn ASCLS P.A.C.E.-approved continuing education credits by subscribing online.

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Competency assessment has been completed employing previously used proficiency testing. The policy indicates that a minimum of 80% accuracy to demonstrate competency. Employee A had a result of 65%. What is the first step to be taken in the remediation process?

Please select the single best answer