Jennifer Dawson MHA, LSSBB, CPHQ, DLM(ASCP)SLS, QIHC, QLC
CLMA Body of Knowledge Domains: Human Resources, Professional Development, Quality and Safety
This session explores essential attributes to achieving a culture of quality in a laboratory, several of which are required for ISO 15189 conformance. Many organizations establish quality objectives, but true effectiveness requires a commitment to various cultural elements including leadership, a compelling quality policy, expected behaviors and complementary performance metrics and incentives.
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This course consists of a video presentation, handouts, and a quiz.