Course Outline
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- Introduction to Risk Management
- Phases of Testing and Risk Exposures
- Risk Assessment
- Pre-Examination Phase
- Examination, Phase
- Post-Examination Phase
- The majority of all laboratory errors occur during which phase of laboratory testing?
- The Risk Management Process
- Identify and Analyze Loss Exposure
- Risk Management
- Model of Accident Causation
- Root Cause Analysis (RCA)
- Team Approach
- Mapping the Process
- The Flowchart
- Five Whys
- The Fishbone Diagram
- Examining Alternative Risk Management Treatments
- Select the Best Risk Management Treatment(s)
- Errors Related to Risk Management
- Which of these methods should be used when an adverse event occurs that results in patient injury (negative patient outcomes) to prevent a recurrence?
- Monitor and Improve Risk Management Treatment(s)
- Monitor and Improve Risk Management Treatment(s)
- Failure Mode and Effect Analysis
- Following a patient injury event, the facility's risk manager is solely responsible for monitoring the implemented risk management treatments and iden...
- External Laboratory Assessment as a Risk Management Tool
- Risk Management and Employment Practices Liability
- Healthcare Standards and Regulations
- Legal Concerns and Risk Management
- References and Recommended Reading
- References and Recommended Reading
Additional Information
Level of Instruction: Intermediate
Intended Audience: Medical laboratory professionals
Author Information: Garland E. Pendergraph, PhD, JD, MLS(ASCP)SM, HCLD/CC(ABB) received his MSPH from the University of Kentucky in Lexington, his PhD in medical parasitology and mycology from the University of North Carolina in Chapel Hill, and his law degree with a concentration in health care law from Concord Law School, Purdue University. He also did a Fellowship in Tropical Medicine at Louisiana State University School of Medicine. He is the author of a textbook in phlebotomy, a number of scientific articles, plus internet training programs. He is licensed as a laboratory director in the States of Georgia and Florida.
Reviewer Information: Joy Gould, MS, SBBCM(ASCP)CCM,BB, MLT, CQIA(ASQ), CPHQ received a Master of Science from Thomas Jefferson University in Philadelphia, PA and a Bachelor of Science from Rowan University in Glassboro, NJ. She is a Teaching Assistant Professor and the Director of Academic and Corporate Initiatives for the Department of Medical Laboratory Sciences and Biotechnology at Thomas Jefferson University. She held the position of Transfusion Medicine Supervisor for both Thomas Jefferson University Hospital and Jefferson Methodist Hospital for 12 years. Joy has been a Medical Technologist for over 37 years, 23 in a blood bank supervisory capacity.